2 DAYS ONLY (4/25 & 26) Free Shipping on all orders over $15 (no code needed). U.S. only. For local pickup contact us! 2 DAYS ONLY (4/25 & 26) Free Shipping on all orders over $15 (no code needed). U.S. only. For local pickup contact us!

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Frequently Asked Questions

Please take a look at the sections below to find the answers you’re looking for. If you can’t find what you’re looking for or have additional questions, please don’t hesitate to contact us. We’re always here to help!

1. General questions

What is your return policy?

We want you to love our products as much as we love making them. 

Incorrect, damaged, or missing order? Click Here to fill out form.

Please let us know within 10 days of receiving your items if you are not satisfied with something you've purchased & we will gladly make it right.  We cannot accept returns after 10 days & a processing fee may apply.

Please contact us within 2 days of receiving your package if there is any damage due to shipping. DO NOT throw anything away.  We will need you to provide pictures of the shipping box as well as the damaged item.

For more information on our Return policies please click here! 

How do I track my order?

Once your order has shipped, you will receive a tracking number via email. You can use this number to track your order on our website or on the carrier's website.

Can I cancel or modify my order?

We try to process orders as quickly as possible, but if you need to modify or cancel your order, please contact us as soon as possible. We'll do our best to accommodate your request! Click here to see how you can contact us. We are a small but mighty team so responses might have a light delay but we promise we are working on getting back to you!

Do you have a physical store?

Yes!! We are in Monroe, Georgia, at 106 S Broad St Monroe, GA 30655. For our store hours & a map of parking, click here!


Where else can we shop your products?

We are carried in hundreds of stores, pharmacies, hospitals, spas, & boutiques around the country! you can search our store locator here to find a store near you. We always recommend giving the store a call to make sure they have our products in stock before making the journey to shop!

2. product questions

How clean are your products?

All of our products are Paraben Free, Phthalate Free, & Gluten Free. All of our products are made with 90-100% naturally derived ingredients. Our Sugar Scrubs and Body Spreads are 90-93% Naturally Derived because they contain a preservative so that they don't get all gross immediately. All of our other products are made with 98-100% Naturally Derived ingredients.  If a product is 98% Naturally derived, it contains a fragrance. We source our fragrances to be as naturally derived as possible but they are synthetic. They contain no phthalates! 

Are your products Cruelty Free?

We never test on animals, only dirty humans ;)

How long are your products good for?

Typically, we suggest using our products within 12 months of opening. 

3. Shipping Questions

How long does shipping take?

Shipping time varies depending on your location and the shipping method you choose. Please refer to our shipping policy here for more details.

How much does shipping cost?

Shipping cost depends on your location, the shipping method you choose, & the weight of your package. 

Do you offer free shipping?

Yes, we offer free shipping on orders above a certain amount. The banner at the top of our website will tell you what the current threshold is! 

My package was marked delivered but it isn't here...

We get that all of the time... We recommend checking with your neighbors first. If they haven't seen it, give it a couple of days. Sometimes the post office marks it delivered & then actually drops it off in the next few days! If it's been a few days & you still haven't seen it, please email us at info@rinsesoap.com.

My tracking isn't updating or my package is missing!

We want to make sure we get your rinse goodies to you! If your expected delivery date has passed & your package isn't there, we recommend giving it a couple more days. Sometimes it magically appears! If you haven't received it after a few days, please email us at info@rinsesoap.com.

4. Contact Questions

How can I contact customer service?

You can reach our customer service team by emailing info@rinsesoap.com, messaging us on Facebook- Rinse Bath & Body, or by calling us at 678-525-1927.

What are your business hours?

Our office hours are Monday to Friday 9:00am to 4:30pm EST. (Friday hours are subject to change).

Our store hours are

Monday -  9:00am to 4:30pm EST

Tuesday -  10:00am to 4:30pm EST

Wednesday -  9:00am to 6:00pm EST

Thursday -  9:00am to 6:00pm EST

Friday -  9:00am to 6:00pm EST

Saturday -  10:00am to 5:00pm EST

Sunday - Closed

**Hours are all subject to change for Holidays**

How can I provide feedback?

We welcome and value your feedback! You can email us at info@rinsesoap.com.

5. Miscellaneous Questions

I signed up for Rinse Rewards. Where can I see my account, points, etc.

If you click here, you can sign in to your Rinse account to be able to cancel your account, see your point totals, redeem rewards, refer a friend, & more! Thanks for being a loyal Rinsee :)

Do you have any discounts?

If you haven't ever signed up for our emails, you can sign up here! You will receive an email with a welcome code that you can use for 10% off your first purchase. If you have signed up for our emails before, keep an eye out for Rinse emails. You'll be the first to hear of all of the Rinse deals!

I signed up for a product subscription. Where can I see my subscriptions?

If you click here, you can see your subscriptions & edit any future ones!

Does Rinse donate products?

Here at Rinse, we love to give back to our community. You can click here to see our Donation Request form. At this time, we are only able to accommodate requests that are local to our community (Walton County, Georgia & the surrounding areas). We receive hundreds of requests each year.  As much as we would love to be able to fulfill all of the requests, as a small business our impact would be negligible.  By focusing on our area, we are able to make what we can share more impactful.  Thank you so much for understanding!

Please allow 30 days to review and process donation requests.

Are you hiring?

We are always accepting applications! You can click here to apply.