Free Shipping on all orders over $75 (no code needed). U.S. only. For local pickup contact us! Free Shipping on all orders over $75 (no code needed). U.S. only. For local pickup contact us!

Ordering Info, Terms & Conditions

Ordering Info, Terms & Conditions



How to Place an Order
There are three easy ways to order products from Rinse Bath & Body.  You can shop our website using our secure shopping cart or place an order via fax to 866.426.7119 at any time.  To place an order by phone, simply call 678.525.1927 between 10:30 am - 4 pm EST Monday-Friday.


Order Processing Time


Our products are produced by hand in small batches to ensure quality, freshness and personal attention. Due to our "fresh process", lead times are usually pretty fast, but may average 5 business days. Please allow time for personal attention to be paid to the production of your order and additional time for delivery.  If you need your items fast, let us know & we'll see what we can do.

Shipping Info

Orders are shipped either by USPS First Class Mail, Priority Mail or by Fedex. Customers wanting expedited shipping will be responsible for actual costs above the standard ship charge.  Please note that the time quote provided next to the shipping options is for shipping time only & does not take into account order production, pulling or packing time.


We try our best to ship orders within two business days after the order was placed.  If an item ordered is out of stock we will notify you & whip it up fresh which will lead to a shipping delay.  During busy times orders may take as long as 5 business days to ship.


If extended shipping delays are expected we will post a notification on our Home Page.



If Your Order Is Marked As Delivered But It Is Not Received:


If your tracking number shows that the order was delivered, you will need to contact your local post office so that they can investigate. If the post office is able to confirm that the postal carrier delivered the order and theft is suspected, we recommend contacting your local police department to file a report.



We Accept


Visa, MasterCard, American Express, Discover, PayPal, Checks* & Money Orders.


There is no surcharge for using your credit card to make purchases. Please be sure to provide your exact billing address and telephone number (i.e. the address and phone number your credit card bank has on file for you). Incorrect information will cause a delay in processing your order.

All orders will be held until proper payment is received.

*All checks will have a 10 day process time, and any check returned will incur a $30.00 processing fee.

Returns/Exchanges for Retail Customers

We want you to love our products as much as we love making them. 

Please let us know within 10 days of receiving your items if you are not satisfied with something you've purchased & we will gladly make it right.  We cannot accept returns after 10 days & a processing fee may apply.

Please contact us within 2 days of receiving your package if there is any damage due to shipping.  We will need you to provide pictures of the shipping box as well as the damaged item.

We are human and sometimes we may make a mistake.  If you find that we mis-shipped an item, please let us know right away so we can fulfill your order correctly.  You may be requested to send a picture of the incorrect item as well as the packing list.

Please remember that our products are produced by hand using natural ingredients and due to this unique quality and process, variations in color, size and shape will occur.

Note:   Do not throw out packaging or the product in question, please take pictures of any concerns, and contact us immediately.


Please email with customer name, order number & reason for requested return.

Returns/Exchanges for Wholesale Customers

Please contact us at within five (5) business days of receiving your package if there are any missing or damaged items.  Please include pictures of the packing slip/invoice, the damaged item(s) or packaging in question, as well as the shipping box.

Pricing Adjustment Policy

We love a good sale, and we know you do, too.

If within two weeks of your order date, an item you purchased goes on sale (this means no coupon necessary), we'll happily adjust the sale price for you.


Customers will be contacted via email or phone if a product is not available & will delay the shipping of the order.

Wholesale orders with backorders totaling less than $15.00 will not be shipped but instead must be reordered.

To receive information about becoming one of Rinse Bath & Body valued retailers, please click here to visit our wholesale info page. Once we receive & review your wholesale application we will send a wholesale packet to you right away.

Please remember that our products are produced by hand using natural ingredients and due to this unique quality and process, variations in color, size and shape will occur.

Order Acceptance Policy

Once submitting your order an order confirmation will be sent. Your receipt of an order confirmation does not signify our acceptance of your order. Rinse Bath & Body reserves the right at any time after receipt of your order to accept or decline your order for any reason or to supply less than the quantity you ordered of any item.


Typographical Errors
In the event a product is listed at an incorrect price due to typographical error Rinse Bath & Body shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. Rinse shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, Rinse shall immediately issue a credit to your credit card account in the amount of the incorrect price.


Copyright and Trademark Notice
Unless otherwise specified, all materials appearing on this site, including the text, site design, logos, graphics, icons, and images, as well as the selection, assembly and arrangement thereof, are the sole property of Rinse Bath & Body., Copyright © 2020, ALL RIGHTS RESERVED.  You may use the content of this site only for the purpose of shopping on this site or placing an order on this site and for no other purpose. No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without our prior written permission. All rights not expressly granted herein are reserved. Any unauthorized use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.